Hp laptop touchpad and keyboard not working

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Now my brother contacted Toshiba and I was told because it is under warranty it might return for repair because it was a common fault.

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She turned on her laptop and when she presses the button of the mouse, the button cracked and he fell into the laptop.

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My niece has used his Toshiba L450D for almost a year now and he really liked it, who was until last month. Satellite Pro L450D black screen and will not respond to any keys